Revised August 2023

By accepting our quotation or by using this website you agree to be bound by the terms & conditions of Kirbside Cleaning Limited

Payment Terms

You are required to pay within 7 days of the cleaning date. We accept payment by bank transfer, direct debit, card payment and cash.

If non payment exceeds 30 days Kirbside Cleaning reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.

 

Missed Appointments will be charged at £100 per appointment.

 

Ingress & Egress

Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. If we’ve only cleaned your front windows due to a locked gate just follow the instructions on the calling card we leave to book a rear window clean if needed. We will then return to clean the rear windows when we are in your area again.

If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please complete the contact form on the customer service page so we can keep your preference on our records.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, roofs and garages.

Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.

Due to previous insurance claims we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a “front windows only” service for properties with no rear access.

 

Damages

Our cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it’s adhesion.

Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it’s just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to “as new” condition.

Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.

Due to previous insurance claims we no longer bring our water hoses through the main part of customers houses but we can go through garages. If your house has no other means of rear access other than going through the living area of the house we do offer a front windows only service.

48 Hour Guarantee

After we have cleaned your windows the cleaner will leave a “Windows Cleaned Today” card. This card outlines our 48 hour guarantee. Plumtree Window Cleaning offer a 48 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 48 hour time period. To book a free re-clean just complete the contact form on our “Customer Service” page. A call out charge of £45.00 may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services please provide at least 5 days notice via post or email before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. Cancelling your GoCardless direct debit at your bank does not automatically cancel your window cleaning.

Kirbside Cleaning will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated and cannot be replied to. Any cancellation notice received after this text message will not be acted upon. Our offices close at 5.00pm and reopen at 9.00am the next day.

Privacy & Cookie Policy

Our privacy & cookie policy is available to view at the bottom of this website.

We reserve the right to amend these terms and conditions without notice.